Company Name : Red Hat
Location : Pune
Job ID : 58361
Experience : 2+ Years
Primary job responsibilities :
- Provide technical support to Red Hat enterprise customers
- Work with Red Hat enterprise customers across the globe on a 24/7 basis
- Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
- Exceed customer expectations by providing outstanding customer service
- Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
- Contribute to the global Red Hat knowledge management system while working on customer issues
Required skills :
- 2+ years of Linux experience in the enterprise sector, with excellent administration skills
- Thorough knowledge of the Linux kernel, networking, and memory management
- Excellent troubleshooting skills; passion for problem-solving and investigation
- Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
- Excellent customer service skills
- Willingness to work in shifts to provide 24/7 support
About Us :
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We're a billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting, and implementation services.
